We strive to provide excellent value through our premium fitness gaming experience. Our refund and dispute policy aims to be fair and transparent to all users.
If you are unsatisfied with your premium subscription, you may request a refund within 7 days of your initial subscription purchase. Refund requests must be submitted through our support portal with a brief explanation of your concerns. We will process valid refund requests within 5 business days.
For subsequent monthly charges, refunds are generally not provided as our service is delivered continuously throughout the subscription period. However, we review exceptional circumstances on a case-by-case basis.
If you notice unauthorized charges or billing errors, please contact our support team immediately. We take billing disputes seriously and will investigate thoroughly. If we confirm an error, we will issue a refund for the incorrect charge within 3 business days.
For disputes filed through your payment provider or bank, we reserve the right to suspend premium access until the dispute is resolved. Fraudulent disputes may result in permanent account termination.